Frequently Asked Questions (FAQs)

  • Who do I talk to regarding shipping and delivery of my order?

You can contact our Dispatch directly at shipping@hajex.com or call them at +13156707570

  • Can I self pick up my order from the Store or Warehouse?

Yes. You need to inform us of your time of arrival to be sure someone is available to receive you at one of our Stores or Warehouses.

  • Can I send someone else to pick up my order on my behalf?

Yes. However all pick up orders need to present a Valid ID Card at time of pick up. 

Based on 348 reviews
84%
(292)
9%
(33)
2%
(7)
1%
(2)
4%
(14)
Great so far!

Got it a week ago. Great so far. Strong and easy to assemble. If anything, I glued the "cushion" for the dumbbells as they come loose and can fall easily. But awesome equipment so far!

Excellent dumbbells, excellent service.

I had very good service. The girl who works there is very kind and helpful. Good quality, good service as expected.

Excellent Dumbbell

The dumbbells are excellent. Much better feel than most adjustable dumbbells. The price was affordable. The warehouse had them ready for pickup in a short period of time. Can’t ask for more. I bought the 100 lb. They are enormous, but that’s ok for me. Here they are next to Bowflex 90 lbs for reference.

Not much to say got what I ordered and new in box but the best was the price hence the five star review. With shipping a little over a buck a pound can’t beat that. Will keep an eye out for future deals from this company.

25 lbs dumbells

Good quality, as expected.

Great product and service

Great product and excellent customer service !! We ordered an array of plates for our home workout area and find that these are excellent quality and look great. Ran into a slight problem with the order delivery. The carrier managed to lose the order for almost two weeks. However the person I spoke with at Hajex on several occasions did a great service for us in working with the carrier to track down the missing pieces and get them to us.

A
HAJEX Weight Plate Sets
Anonymous (Canada)
Long wait but worth it

Excellent price, great quality product. Comparable to others it’s less than half price. Unfortunately shipping took a while but customer service was responsive and provided accurate information until delivery completed. Overall happy with my purchase but minus one star for elapsed time.

Good plate

Simple plate for home gym, perfect

Worth the money

didn't last a week

After a frustratingly long delay in shipping, I got 4 uses out of the bike before the nut came off the pedal bar on the pre-assembled section and the pedal could not be reattached. I thought the price would get me something better than you'd find at Walmart, but now I'm in the process of trying to get my money back

p
HAJEX Weight Plate Sets
phil knight (Canada)
Fantastic choice for weights

So glad I found this company! The prices were the best I could find anywhere online and they're excellent quality. I was so pleasantly surprised by how fair the shipping cost was considering it was shipped across the province.

L
Barbell Pad with Carrying Case
Laura Harvey (Canada)
Amazing

Good quality for the Price

J
HAJEX Weight Plate Sets
James W Durfy (Canada)
Products & Service

The products are great best bang for you buck.
The best is the Excellent Customer Service, they go over above to make sure your satisfied

Fast shipping, great product

We ordered a plate set and additional plates, they came fast and they are great quality. We had to upgrade as my son had broken multiple of his pvc weights and I needed something more durable. We will be ordering directly from Hajex again for sure!

Would like to see less plastic on this product. Other than that works great so far

Robust and just as good as the rest

Weights are weights, I don’t want to say all bumper plates are similarly made in Qingdao, but if you know, you know. I have had the 25 pounds in my garage gym for almost a year, they are just as good as the *ogue HG bumpers. For a fraction of the cost. So far my training regiment I can’t tell brand names apart when I am lifting . These are perfect , non pretentious bumpers. I will be getting a lot more .

Old School Cool

These standard steel plates are very good! For nostalgia, durability and aesthetics you can’t go wrong. There is just something satisfying about slamming them together on a sleeve. That “clank” sound is oh so good! I have had these almost a year and there are no issues blemishes or defects.

Its okay

Work pays for it so I’m not too mad but I chose this one for the handle and guess what, it doesn’t even work. Can’t install it. I got rid of it and use it without but it definitely was disappointing. Rest works well and it’s not too heavy

Great set!

This is a sturdy set with easy assembly. A great addition to my home gym! They forgot to ship 20s and 25s but quickly responded with shipping these the following month - let's see if that happens at no cost to me! I'm sure they'll come through - great service so far.

L
NUO Style Adjustable Dumbbell
Lp Thibault (Canada)
Bullshit

Broke in the umboxing and broken base before first trainning lol

P
HAJEX Smith Machine X3
Pierre Dalphond (Canada)
HAJEX Shocked me! 5 Star

With permission of the Owner I went to check their soon to be launched Smith Machine. I was bit skeptical at first but Oh boy, my eyes did not believe it.. So I took a photo and putting this review (of course with permission). The owner put lot of effort in ensuring quality and the product itself feels much more real and better in person compared to the photos and specially all those negative reviews about them online. Anyways It makes sense why they don't fix their listings because they are already doing well. The accessories used such as J-hooks, Bar, Handles, pulley wheels, etc. everything was premium. Most importantly the price was incredibly great.

S
HAJEX Weight Plate Sets
Sébastien Poirier (Canada)
best prices ever

pick uporder in montreal, very kind and helpful.

Extremely Disappointing

Nothing looks like the photos displayed. I received all round plates when I specifically chose this model as they are octagon shaped. The photos display that on each side of the dumbbell I can load 3 plates which in reality isn’t possible as there wouldn’t be any space for spinlock collars (photo). So even though I ordered the 30kg set, I’ll be very limited as to how much weight I can load onto each dumbbell. It’s an exact example of ordering something off of a cheap website then complain why nothing matches the photos and nothing actually works as it was described it would. What a scam! Extremely disappointed! Avoid this type of dumbbells from Hajex at any cost. I even wish I have a scale to weigh each individual plate and check the weight for accuracy. Never buying anything from here again!!

Meh experience

After receiving an email saying the items are ready, I showed up, my order number was not correct. I was told it would be a month before the dumbbells arrive, and that I would be contacted by customer service, it's been 2 weeks, no contact yet. I'm thinking of cancelling the order or doing a chargeback on my card

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Olympic Bumper Weight Plates' Sets with 6ft Barbell
- (Canada)
JAMAIS RECU

Acheté en janvier voilà mi mai et je n'ai jamais reçu ce que j'ai commandé et je reçois des menaces du propriétaire. NE PAS ACHETER.