Frequently Asked Questions (FAQs)

Weights are weights, I don’t want to say all bumper plates are similarly made in Qingdao, but if you know, you know. I have had the 25 pounds in my garage gym for almost a year, they are just as good as the *ogue HG bumpers. For a fraction of the cost. So far my training regiment I can’t tell brand names apart when I am lifting . These are perfect , non pretentious bumpers. I will be getting a lot more .

These standard steel plates are very good! For nostalgia, durability and aesthetics you can’t go wrong. There is just something satisfying about slamming them together on a sleeve. That “clank” sound is oh so good! I have had these almost a year and there are no issues blemishes or defects.

This is a sturdy set with easy assembly. A great addition to my home gym! They forgot to ship 20s and 25s but quickly responded with shipping these the following month - let's see if that happens at no cost to me! I'm sure they'll come through - great service so far.

With permission of the Owner I went to check their soon to be launched Smith Machine. I was bit skeptical at first but Oh boy, my eyes did not believe it.. So I took a photo and putting this review (of course with permission). The owner put lot of effort in ensuring quality and the product itself feels much more real and better in person compared to the photos and specially all those negative reviews about them online. Anyways It makes sense why they don't fix their listings because they are already doing well. The accessories used such as J-hooks, Bar, Handles, pulley wheels, etc. everything was premium. Most importantly the price was incredibly great.

pick uporder in montreal, very kind and helpful.

After receiving an email saying the items are ready, I showed up, my order number was not correct. I was told it would be a month before the dumbbells arrive, and that I would be contacted by customer service, it's been 2 weeks, no contact yet. I'm thinking of cancelling the order or doing a chargeback on my card

Acheté en janvier voilà mi mai et je n'ai jamais reçu ce que j'ai commandé et je reçois des menaces du propriétaire. NE PAS ACHETER.

Very well satisfied. Support center and delivery is amazing as well.

My weights arrived amazing deal amazing quality will be buying more in the future and recommending to friends and family

Awesome plates and very prompt delivery! First time purchase of bumper plate - versus vinyl - and what a difference this makes. Spoke with customer support prior to purchase and they were great!

I ordered a set of weights on Feb 3rd. 3 out of the 5 pairs arrived on Feb 19th but was told they were all delivered. I had to call the shopping company to ensure they hadn’t been stolen from my porch. It was confirmed they were not delivered. I waited a couple more weeks before reaching out to the company. My first email was ignored. After the second email, I received a reply stating the weights were not in stock but would only be another week or two. Weeks passed and still no weights. It is now April 24th and I still have not received the weights I paid for on Feb 3rd. They are now saying the 20lb weights are out of stock until June BUT they are still selling them online! There has been no compensation or apologies. I’ve asked for a refund on the shipping but they won’t even give me a partial refund (and they own the shipping company). I have never had such poor customer service from a company especially from the owner himself! Please save your time and energy and avoid this company unless you want to pay for weights and never receive them!

I never write reviews but here I am. Yes I gave them four stars because they had the lowest priced weights with what seems to be a quality product (it’s just bumper plates, but everyone else is so expensive). As I write this they are even further reduced in price, which is kind of annoying..

Now the service… I bought the 380lb pack of bumper plates. Order went through and I got a reference number. The shopify app was terrible but I eventually got a series of tracking numbers from Canpar. Long story short they shipped about half the order which I got about two week later. When I finally got ahold of Hajex they said that they were out of stock and would ship in a certain time frame. Why would you even ship like that? Weeks of being run around and basically ignoring me, they finally just sent the reminder of my order. All in, it was probably around a month and a half..

If you want good cheap weights and can wait a month and a half through the bull$h!t then do it, you won’t find a better deal. But man it was painful.

I didn’t receive my full order, I had to reach out twice to someone to be told that they were out of stock but will ship from Montreal, confirmed it was shipping then told that when he means it’s being shipped it means it’s only processed in the computer…yeah cause that’s what in process of being shipped means. Let’s not forget that the owner of this company said that his bad reviews were from big ego’d customers, what a nice way to speak about people spending money on your “7 figure business” as he says. Save yourself the stress and pay a bit more somewhere else for better quality and good service! This company is cheap for a reason. My bench is wobbly, I didn’t receive my entire order and the owner is rude. I was hopeful to write a positive review but I don’t have anything nice to say about this company. I have been a personal trainer for a long time, and in this industry for over a decade, this was by far my most negative experience dealing with a fitness company.

These weights are great for the money.

Customer service is atrocious. You will wait months to receive your order and be lied to over and over again.

Great product

Great product

Great customer very service quick to answer any question and the great quality dumbbells.

While it took a little while for my order to arrive, I'm very satisfied with the equiment. It is as expected and of good quality.

Je suis très satisfaite de mes achats chez Hajex Fitness.

Great price!! Good quality!! Really satisfied!! The delivery was fast enough.

My order arrived today. The weights look good quality. Can’t wait to get started using them. Thank you Hajex. Great customer service too.

Ordered a dumbbell set 5-30lbs march 22nd it’s April 11th and I have only received the 5 lbs pair. I have not heard anything about the rest when I called about the rest I spoke with the owner and he said the rest will be shipped out however I have not received an email or any type of tracking. I’m Wondering if I am going to receive these at all.

Good orice good quality 25lb bumpers

Waste of time and money. Got an email my order was ready to be picked up. The place was so hard to find and once I got there they didn’t have my order. They were not helpful and didn’t seem to care at all. Poor communication, poor customer service.