Frequently Asked Questions (FAQs)

  • Who do I talk to regarding shipping and delivery of my order?

You can contact our Dispatch directly at shipping@hajex.com or call them at +13156707570

  • Can I self pick up my order from the Store or Warehouse?

Yes. You need to inform us of your time of arrival to be sure someone is available to receive you at one of our Stores or Warehouses.

  • Can I send someone else to pick up my order on my behalf?

Yes. However all pick up orders need to present a Valid ID Card at time of pick up. 

Based on 259 reviews
92%
(238)
5%
(13)
1%
(3)
0%
(0)
2%
(5)

Great product. Great service.

The mats are of good quality, thick and springy. Were easy to install. I was able to cut them with a box cutter when needed to fit to my floor.

Excellent service!!

Speedy delivery. Great products. Wonderful customer service.

Really nice solid dumbbells

Im glad i ordered them there is no smell with the ones i got there solid should last a life time as long as i dont start the habit of dropping them know im planning on buying 60lbers

Wow ! Awesome plates!

Love these plates- and an awesome deal too. Shipping was reasonable & shipping package was premium. Shopping locally - can't find used plates under .89 cents per pound... this is a great deal !

S
HAJEX Tri Grip Cast Iron Weight Plates
Scott Mason (United States)
Really good price

They are just as advertised and fast service . Your CO. beats the box stores prices .

M
HAJEX Weight Plate Sets
Moloy Bagchi (Canada)
Great products

Great Product reasonable price , professional and courteous customer Service. Just improve your logistics, there would be no dissatisfaction. I will buy again.

25 kg. Set

These are exactly what I wanted and ordered. We love the quality.
It's a perfect starter set that doesn't take up a lot of room.

Such high quality plates 10/10 will be ordering again

Bought a set of Bumper plate eeights and some Mats.. Great Quality and on time arriving,, will be buying again!!

R
HAJEX Weight Plate Sets
Rick B (Canada)
15 days and waiting

Received the request for a review 14 days after an online purchase. Sent in a request to support a week or so ago and got a quick response from the owner asking dispatch to get it handled, they apologized, but I still haven't received a shipping notice. I also emailed dispatch and offered to credit the shipping, add another product and pick it up at their warehouse, but so far no response. Feels like I've been ghosted.

S
HAJEX Tri Grip Cast Iron Weight Plates
Scott Farnsworth (United States)
Easy to work with

A little bigger than I thought but still easy to navigate around the gym and very sturdy.

well priced set and helpful staff at the warehouse

I bought the beginner stack (2.5-30lbs) with a 8 tier rack. Unfortunately, the rack wasn't available, but they quickly offered me a substitute option (with a small discount since I took a slightly smaller rack) which was helpful. I chose to pick it up at the warehouse and once I found the location, the guys were very helpful and loaded everything into my vehicle.

Wonderful Value

Great quality plates. Thank you

Excellent equipment

Equipment is very good quality, and I am very impressed with the companies efficiency!

Nice looking rack

J aime bien mais manque un peu d espace entre les poids sinon fait la job

Product was as described.

Had to wait a bit when I went for the pick up.

R
HAJEX Weight Plate Sets
Ryder (Canada)
Great Weights

Wonderful weights and came very fast for delivery

This was my first order and the first time doing business with Hajex

Product arrived really fast. Good quality.

There was a small issue with the order but customer service was great and helpful as it was no fault of theirs, rather the shipping company made a mistake. They got me taken care of in less than 24 hours. I would highly recommend and will continue ordering In the future.

D
HAJEX Weight Plate Sets
David D (Canada)
Bumper plate set

First awesome plates rubber smell goes away after a day out of the bag. Price can't beat that. And the shipping was very good. The guy came in his car and all the boxes still perfect condition checked èverything with me and left with a tip. Overall super happy. 5 stats for sure.

C
HAJEX Weight Plate Sets
Christian (Canada)
Very pleased

Great price, great service, look amazing.
Couldn’t believe such a good price!

90 lb rotary dumbells

Bought online, the 10-90 lb set was cheaper than anywhere else, I'm not even sure how they can make a profit! the order was ready for pick up within a day.

Pick up was super confusing it was at a warehouse that was hard to find (a delivery driver picking up packages was having the same problem as me!), but it's all legit and I'm super happy with what I got.

Good value!

I'm very happy with this set of dumbbells!

K
Neoprene Dumbbells' Sets With Rack
Karin Mellon (Canada)
OK

I had been watching the 118lb set for nearly a year and purchased when they went on sale. I was disappointed that the included rack only holds 5 of the 8 pairs. Also, I wanted the colour coded set, as advertised, but mine came with 7 of the 8 pairs in 1 colour and the 8th pair in a different colour. When I messaged about the rack, Customer Service was curt and not helpful. Still a good deal, so I’ll keep them, even though I’m disappointed that it’s not what I ordered.

M
HAJEX Weight Plate Sets
Matthew Anderson (Canada)
AWFUL CUSTOMER SERVICE DO NOT BUY

Follow up review - they continued threatening legal action, but offered to return their poor quality product IF I PAID FOR SHIPPING back to them, PLUS the original shipping to ME. Filed a BBB complaint. They ignored the agent completely. ABSOLUTELY UNTRUSTWORTHY COMPANY WITH POOR PRODUCTS. SPEND YOUR MONEY ELSEWHERE.