Shipping, pickup and delivery, explained on one page →
Shipping — calculated at checkout from your order weight
and delivery region, for both Canada and the US. No percentage of order value.
Van delivery — our own van from Anjou: $50 in Montréal, Laval and the South Shore,
$100 to $249 further out, as far as Québec City, Ottawa and Gatineau. In the Greater Toronto
area, our Toronto driver delivers for $50 to $150 within 10 business days (order minimums apply).
Shown at checkout next to the carrier rate if your address qualifies; local delivery around
Delta too. Free pickup at both warehouses by appointment.
US customers — we ship DDP. Import duties, customs and
brokerage are prepaid by HAJEX and included in the shipping shown at checkout.
Nothing more to pay on delivery.
Heavy orders — over 10,000 lb, you get a freight quote instead
and no shipping is charged at checkout. We'll find the best rate, or you can
use your own carrier.
Transit — Canada 1–7 business days depending on province.
US 4–11 business days depending on region. Add 1–2 business days handling.
Returns — 30 days from receipt. Change-of-mind returns and cancellations are issued as store credit, minus a restocking fee of up to 35% and the non-refundable card processing fee (about 3% for Canadian cards, 5.1% for US cards). Orders not picked up are charged a $3/day storage fee after the first 2 business days. If we ever need to revise your shipping or duty cost, you can cancel for a full refund with no fees.
Full terms: Shipping Policy
· Return Policy
· TOS
support@hajex.com · toll-free 855-396-9333